Frequently asked questions
How much is delivery?
Sometimes system restrictions stop us from accurately charging for multiple items. Rather than having a one off, one price fits all, more expensive delivery cost, our delivery charges are based on each item. So if you want something small, you will only pay the going rate for that size item, if you buy a larger, heavier item, you will pay slightly more for your delivery. All delivery charges are for Postage and packaging and all delivery costs are combined, so if you order 5 items you won’t get charged a full amount for each item, just an overall cost.
**PLEASE NOTE, if the overall delivery cost you pay, is more than it actually costs to package and post it, you will be REFUNDED the difference. (As an example, even for larger orders, the highest delivery cost is normally no more than £4.60)**
Please feel free to contact us HERE should you require exact shipping costs.
How long does it take for my item/s to arrive?
Usually standard items are dispatched within 48-72hrs and personalised items within 4 days. Your item will be sent via Royal mail and whilst no responsibility can be taken for items delayed in the post, they normally arrive within 1-2days (UK) from dispatch. If you require an urgent/guaranteed dispatch/delivery, please contact us and for an additional fee this can be arranged for you.
Please contact use HERE to request urgent dispatch/delivery.
My item is a gift, does it contain an invoice in the package?
No, All of our invoices are sent digitally when placing an order, so we do not include it with the order. Not only does this save trees, but this means you can happily get your item sent directly to your recipient, without the worry of the invoice being seen.
If you want us to add a special note only, please just add this request in the ‘notes’ box at the checkout.
Can my item be gift wrapped?
Yes, if you would like your item gift wrapped, please use this listing HERE to add the gift wrap service to your order.
If you want us to add a special note, please just add this request in the ‘notes’ box at the checkout. Adding a special note is FREE, regardless of whether you use the additional gift wrap service.
The item I would like to buy is out of stock, will you get it back in?
Some items will come back in stock, some may be discontinued. If you check back within a week, most out of stock items are normally replenished by then. If an item is discontinued, we may still be able to source it for you. Contact us HERE to ask about the item you are interested in.
I didn’t receive an order confirmation
A new order confirmation is automatically sent after an order is placed. A ‘completed’ email is sent once your order is dispatched.
If you haven’t received these emails there are normally two reasons for this, one is that the email address entered at the time of order is spelt slightly incorrectly, the second and most common is the emails have gone into your spam/junk folders, so please be sure to check in these folders.