Frequently asked questions
How much is delivery and how long does it take?
Standard UK Tracked shipping is £3.95 (FREE on orders over £35). Our current cutting time is 1–3 business days before dispatch. For full details on postage options and Priority Rush upgrades, please visit our Shipping & Delivery page.
For international (or any orders) add the items to your basket and proceed to checkout, once your address is entered your shipping charges will be calculated. You do not have to continue with the order at this stage and so can view all costs before payments are taken and the order is placed.
My item is a gift, does it contain an invoice in the package?
No, All of our invoices are sent digitally when placing an order, so we do not include it with the order.
Not only does this save trees, but this means you can happily get your item sent directly to your recipient, without the worry of the invoice being seen.
If you want us to add a special note only, please just add this request in the ‘notes’ box at the checkout.
The item I would like to buy is out of stock, will you get it back in?
Some items will come back in stock, some may be discontinued. If you check back within a week, most out of stock items are normally replenished by then.
If an item is discontinued, we may still be able to source it for you.
Contact us HERE to ask about the item you are interested in.
I didn’t receive an order confirmation
A new order confirmation is automatically sent after an order is placed. A ‘completed’ email is sent once your order is dispatched.
If you haven’t received these emails there are normally two reasons for this, one is that the email address entered at the time of order is spelt slightly incorrectly, the second and most common is the emails have gone into your spam/junk folders, so please be sure to check in these folders.
