Privacy Policy
At Samantha K Gifts (www.samanthakgifts.co.uk), we are committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal data when you visit our website or place an order for our laser-cut MDF products and craft supplies.
1. Who We Are & Data Controller
For the purposes of the UK General Data Protection Regulation (UK GDPR), the Data Controller is:
- Business Name: Samantha K Gifts
- Contact Email: samkingdon@gmail.com
- Telephone: 07833 671195
- Postal Address: Old Generals Farm, West Fen Lane, Stickney, Lincolnshire, PE22 8BY
2. Information We Collect
When you browse our website or make a purchase, we may collect and process the following information:
- Order & Contact Data: Your full name, billing address, delivery address, email address, and telephone number.
- Customisation Details: Personalised names, text, or specific wording required for custom laser-cut orders.
- Payment Information: Payment details are processed securely by our payment providers (such as PayPal, Stripe, or direct bank transfer). We never store your full credit/debit card numbers on our servers.
- Technical & Analytics Data: Your IP address, browser type, and information about how you interact with our website via essential cookies.
3. How & Why We Use Your Personal Data
We collect and use your data under the following legal bases:
- To Fulfill Your Contract: To process, cut, package, and dispatch your orders, and to send you order updates and delivery notifications.
- Customer Support: To respond to queries, custom requests, or issues regarding your order.
- Legal Obligations: To maintain accurate business, accounting, and tax records required by UK law (HMRC).
- Marketing Communications: We will only send you promotional newsletters via email if you explicitly opt in to receive them. You can unsubscribe at any time.
4. Who We Share Your Data With
We do not sell, rent, or trade your personal information. To fulfill your orders and operate our website securely, we share relevant data only with trusted third-party service providers:
- E-Commerce Platform & Hosting: WooCommerce / WordPress hosting services.
- Payment Processors: PayPal, Stripe, or bank merchant services to handle payments securely.
- Delivery Services: Royal Mail or courier services to deliver your packages to your specified address.
- Professional Advisors: Accounting software or tax advisors to fulfill UK statutory requirements.
5. Data Retention & Security
- We implement strict security measures to protect your personal information against unauthorized access, alteration, or disclosure.
- We retain personal data relating to completed orders for as long as necessary to fulfill statutory tax requirements under UK law (typically 6 years for accounting records), after which it is securely deleted.
6. Your Rights Under UK GDPR
Under UK data protection law, you have the right to:
- Access: Request a copy of the personal information we hold about you.
- Rectification: Request that we correct any inaccurate or incomplete personal data.
- Erasure (“Right to be Forgotten”): Request that we delete your personal data (subject to our legal requirement to hold tax/order records).
- Withdraw Consent: Opt out of receiving marketing emails at any time.
If you have any concerns regarding how we handle your data, you also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at www.ico.org.uk.
7. Cookies
Our website uses essential cookies to allow the shopping basket and checkout to function correctly. You can disable cookies in your browser settings, though doing so may prevent you from placing an order on our site.
8. How to Contact Us
If you have any questions about this Privacy Policy or wish to exercise any of your data protection rights, please contact us at:
Post: Samantha K Gifts, Old Generals Farm, West Fen Lane, Stickney, Lincolnshire, PE22 8BYus.
Email: samkingdon@gmail.com
Telephone: 07833 671195
